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About us

A digitizing studio run by embroiderers

Scarlett Embroidery started on two commercial heads in a back room. We were the shop that kept getting bad files — thread breaks, blown-out density, caps that puckered — so we learned to punch our own.

Today we digitize for uniform shops, promotional distributors and brands across the US, Canada, UK and Australia. Every file still passes the same test it did on day one: it has to sew clean, first pass, on the fabric it was made for.

2016
studio founded
11
digitizers on staff
34
countries served
24/7
chat coverage
Our story

From a back room to 34 countries

We began in 2016 with two machines and one rule: if it doesn't sew clean on the test head, it doesn't ship. That rule built a reputation with uniform shops, and word of mouth did the rest.

Today eleven digitizers work across time zones, so a real person is on live chat around the clock — the same person who punched your file answers your questions about it.

  • Hand-punched files, never auto-traced
  • Test-sewn on the fabric you name
  • Source and machine formats delivered together
How we work

Three rules we don't bend

01

The machine decides

If it doesn't sew clean on the test head, it doesn't ship. That single rule shapes every file we build.

02

One digitizer per file

Your job isn't split across a queue. The person who punched it answers your questions about it.

03

Plain pricing

Flat price per design, quoted up front, invoiced after approval. No setup fees, no format fees.

Our process

From artwork to finished file

01

Brief

You send artwork, fabric, placement and size. Nothing else to fill in.

02

Punch

A digitizer builds the file by hand — no auto-trace, no preset.

03

Test-sew

We run it on a real machine, on your fabric class, and photograph it.

04

Deliver

Proof first, payment after approval, every machine format included.

The studio

Real machines, real fabric, real people

Our test floor runs the same machine classes you do. Caps, flats, jackets, towels — each file is sewn out and photographed before it leaves us.

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Why shops stay

The same standard on every job

Under 4 hours

Standard turnaround on most designs, with rush options when you need it sooner.

Free revisions

Changes inside the original scope are turned around the same day.

Live humans

Chat with the digitizer working on your file, any time of day.

You own the files

Machine and source formats delivered together. No licence, no lock-in.

Send artwork. Get a sewn proof today.

Start an order or ask for a free quote.

Scarlett Embroidery work